Frequently Asked Questions

  1. Questions About Products
  2. Questions About Shipping Your Order
  3. Questions About the Website and Security
  4. Questions About Company Policies
Product Inquiries

Q. How is it that is able to carry certain items that cannot be obtained anywhere else?

A. Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.

Q. Will continue to carry the hard to find items in the future, i.e. can the customer be assured that they will be able to continue to purchase these items from

A. is committed to ensuring complete customer satisfaction, and will do its best to satisfy all of its customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that will always carry a wide selection of brand name fragrance products.

Q. Does sell imitation brands, old and or used products?

A. does not carry or sell any imitations, old, or used items. All of our products are the same quality you would expect to find at the leading department stores.

Q. Does expand the assortment of products offered at it's web site?

A. Our product selection is frequently updated and expanded. Our product line is growing rapidly as we add more of the best designer fragrance brands.

Q. Can mail customer orders to a Perfumania retail store for pickup?

A. No. can only ship directly to the customer. One of the main reasons behind's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. We do not ship customer orders to Perfumania, Inc. stores for customer's pick-up.

Q. Can customers return items purchased over the Internet to the nearest Perfumania retail store for an exchange or credit?

A. Yes. You may return your order to any one of our Perfumania Retail Locations in the U.S. and Puerto Rico. Please bring your original Order Confirmation that you received when the order was placed. 

Q. Can locate and obtain specially requested items for their customers?

A. You are welcome to send us your fragrance request by email to or call our customer service department at (866) 557-2368 between the hours of 9am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.

Q. Does provide the contact information for the designers and manufacturers of the various fragrances products?

A. does not provide this particular service.

Shipping Inquiries

Q. How are the products delivered?

A. We currently use UPS Surepost and UPS Mail Innovations to ship to the contiguous 48 United States, we ship via UPS Ground to Alaska, Hawaii and Canada. We also offer expedited shipping via UPS 2nd Day and Next Day services to United States addresses. Orders to Canada are only delivered via UPS ground shipping.

Q. What are the shipping charges?

A. See our shipping information page.

Q. Can my order be delivered on the weekend?

A. No, the services we use do not deliver packages on weekends.

Q. Can I have my order delivered to a post office box?

A. No. We do not ship to PO Box Addresses at this time.

Q. Does deliver to international destinations?

A. Yes. We currently deliver to Canada (excluding the Northwest Territories, Nunavut and the Yukon Territory.)

Web Site Inquiries

Q. Is the web site secure?

A. Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.

Q. Is it safer to place orders over the phone than on the Internet?

A. Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (866) 557-2368.

Q. Does sell customer information or customer lists to other companies?

A. No. All information submitted to remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.

Company Policy Inquiries

Q. Why is it that the customer is required to give their billing address when they no longer reside at that residence, or do not want their package sent there; other Internet companies do not require this information?

A. One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to lower our prices.

Q. Will the customer's order be sent to their billing address?

A. All orders will be sent to the address that the customer has listed as their shipping address.

Q. How long will it take before orders are processed and shipped?

A. Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.

Q. What is's policy on customer returns?

A. Click Here to read our return policy.

Q. Are customers required to pay the shipping charges for items that are being returned?

A. Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of's error.

Q. What is's policy on issuing customer credits for returned merchandise?

A. Once it is determined that the returned merchandise is in a resellable condition, we will then issue the customer credit for the merchandise.

Q. Once packages have left's premise, who has the responsibility for product delivery?

A. Once merchandise has left our premises, the responsibility for safe delivery is with our carrier . On behalf of its clients, will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.

Q. How are users notified if an item is out of stock?

A. If there is any problem with the order the customer is notified by email or by phone.