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Greatest gifting ideas at the best prices!
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Frequently Asked Questions
1)Questions About Products and Prices
2)Questions About Shipping Your Order
3)Questions About the Perfumania.com Website and Security
4)Questions About Company Policies
Product and Retail Inquiries
How is it that Perfumania.com's retail prices are so much lower than the prices
of the retail department store?
Perfumania.com is the leading online fragrance store. It offers its customers
designer, brand name, and hard to find fragrances and fragrance accessories at
discounted prices of up to 70% below manufacturer's suggested retail prices.
Because of the large combined volume of products that are purchased by
Perfumania and Perfumania.com and Perfumania's relationships with suppliers and
fragrance manufacturers, we are able to purchase these products at special
prices. These purchasing savings are then passed on to our customers.
Additionally, since Perfumania.com operates a virtual store, we do not have the
overhead expenses associated with operating a traditional store. As such, these
additional savings enable us to offer our products at lower prices.
How is it that Perfumania.com is able to carry certain items that cannot be
obtained anywhere else?
Traditional retail stores are restricted in the variety of items they are able
to stock, because they are catering to a specific demographic area. However,
Perfumania.com has a much more efficient inventory model that makes it cost
effective for us to carry a much wider variety of products targeting all kinds
of niche customer demands.
Will Perfumania.com continue to carry the hard to find items in the future, i.e.
can the customer be assured that they will be able to continue to purchase
these items from Perfumania.com?
Perfumania.com is committed to ensuring complete customer satisfaction, and
will do its best to satisfy all of its customers' fragrance needs. If a
customer is searching for a hard-to-find fragrance, we will do our best to
locate that item and keep it in our inventory. You can be assured that
Perfumania.com will always carry a wide selection of brand name fragrance
products.
Does Perfumania.com sell imitation brands, old and or used products?
Perfumania.com does not carry or sell any imitations, old, or used items. All
of our products are the same quality you would expect to find at the leading
department stores.
Does Perfumania.com have any catalogs, or inventory price lists that can be
mailed to their customers, or are the items presented on the Internet the only
products that they carry?
Perfumania.com does not have any product literature for customer use. Styles
come and go, and prices change with product availability. The Perfumania.com
web site is continually updated and is a much more effective channel to
purchase fragrances than a catalog. All products, shipping and pricing
information can be obtained at our web site.
Does Perfumania.com expand the assortment of products offered at it's web site?
Our product selection is frequently updated and expanded. Our product line is
growing rapidly as we add more of the best designer fragrance brands.
Can Perfumania.com mail customer orders to a Perfumania retail store for pickup?
No. Perfumania.com can only ship directly to the customer. One of the main
reasons behind Perfumania.com's ability to offer deep discounts is our
efficient business model. It is more cost effective to ship orders directly to
you, your family members, or friends. We do not ship customer orders to
Perfumania, Inc. stores for customer's pick-up.
Can customers return items purchased over the Internet to the nearest Perfumania
retail store for an exchange or credit?
No. All merchandise to be returned must be shipped directly to Perfumania.com.
We require that you ship all your merchandise returns to us so that we can
continue providing our customers with cost efficient customer service and
deeply discounted prices.
Is it cheaper to purchase the items over the Internet or at a Perfumania retail
store?
Many of the products at Perfumania.com are less expensive than at Perfumania's
stores. However, due to retail store promotions, it is difficult to determine
which mode of shopping is less expensive. Our online business model is more
efficient, allowing us to provide additional discounts on some of the products
offered. Retail stores usually conduct numerous value promotions, which are not
offered over the Internet. As such, it is impossible to determine if it is
cheaper to shop at the Internet store.
Can Perfumania.com locate and obtain specially requested items for their
customers?
You are welcome to send us your fragrance request by
email or call our customer care department between the hours of 8am to
5pm Eastern Standard Time to make a special request. We will do our best to
locate the requested product and notify you when it becomes available.
Does Perfumania.com provide the contact information for the designers and
manufacturers of the various fragrances products?
Perfumania.com does not provide this particular service.
Shipping Inquiries
How are the products delivered?
We currently use UPS to deliver orders via
ground, 2nd Day and Next Day shipping to United States addresses. Orders to
Canada are only delivered via UPS ground shipping.
What are the shipping charges?
See our shipping
information page.
Can my order be delivered on the weekend?
UPS does not deliver packages on weekends
.
Can I have my order delivered to a post office box?
No.
Does Perfumania.com deliver to international destinations?
Yes. We currently deliver to Canada
(excluding the Northwest Territories, Nunavut and the Yukon Territory.)
Have there been many complaints about damaged products due to mishandling during
delivery?
Complaints about products being damaged as a result of shipping have been
minimal.
Web Site Inquiries
Is the web site secure?
Ensuring secure online purchasing is a vital part of our commitment to honor
your privacy. The Perfumania.com site utilizes SSL (Secure Socket Layer) to
protect your personal information, including credit card numbers. SSL is used
in order to encrypt all personal information, including your name and credit
card information, so that it can't be read while being transferred from your
web browser to our Internet site. All pages on the site that require our
customers to enter sensitive information are protected with SSL. Other pages
that do not require you entering personal information do not need to be
protected. That is why you will only see the padlock on your browser when
indicating the use of a secured page or when you are modifying your account or
entering sensitive information during the checkout process. The bottom line is,
our site is secured to protect you and your privacy. Please visit
http://www.perfumania.com/help.aspx?help=SecurityPolicy to find out
more about the security on our site and our Secure Shopping Guarantee.
Is it safer to place orders over the phone than on the Internet?
Both means of ordering are secure. However, if you feel more comfortable
placing your order with one of our customer care representatives, please do not
hesitate to call customer care at (866) 557-2368 or (954) 335-9100.
Does Perfumania.com sell customer information or customer lists to other
companies?
All information submitted to Perfumania.com remains confidential. Customers can
be assured that we do not sell any of the provided information to other
enterprises, nor do we transfer information to other enterprises for marketing
purposes. For more information on how we protect your privacy, visit our
Privacy Policy at http://www.perfumania.com/help.aspx?help=PrivacyPolicy.
Company Policy Inquiries
Why is it that the customer is required to give their billing address when they
no longer reside at that residence, or do not want their package sent there;
other Internet companies do not require this information?
One of our policies is to verify the cardholder's name and billing information,
thus minimizing the number of fraudulent purchases and thereby protecting both
our customers and ourselves. Reducing fraud makes it possible for us to lower
our prices.
Will the customer's order be sent to their billing address?
All orders will be sent to the address that the customer has listed as their
shipping address.
How long will it take before orders are processed and shipped?
Once payment has been confirmed, most orders are shipped on the following
business day except for UPS 2nd Day and UPS Next Day orders received before
1:00 p.m. (EST) on a business day that are shipped on the same day.
What is Perfumania.com’s policy on customer returns?
Click here to read
our return policy.
Are customers required to pay the shipping charges for items that are being
returned?
Yes, the customers are required to pay for any items returned to us. We may
refund shipping costs if the return is a result of Perfumania.com's error.
What is Perfumania.com's policy on issuing customer credits for returned
merchandise?
Once it is determined that the returned merchandise is in a resellable
condition, we will then issue the customer credit for the merchandise minus a
20% restocking fee.
Once packages have left Perfumania.com's premise, who has the responsibility for
product delivery?
Once merchandise has left our premises, the responsibility for safe delivery is
with our carrier . On behalf of its clients,
Perfumania.com will seek recourse from the carrier in the event of loss or
damage and subsequently refund all missing or damaged products.
How are users notified if an item is out of stock?
If there is any problem with the order the customer is notified by email or by
phone.
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