Frequently Asked Questions
- Questions About Products
- Questions About Shipping Your Order
- Questions About the Perfumania.com Website and Security
- Questions About Company Policies
Q. How is it that Perfumania.com is able to carry certain items that cannot be obtained anywhere else?
A. Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, Perfumania.com has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.
Q. Will Perfumania.com continue to carry the hard to find items in the future, i.e. can the customer be assured that they will be able to continue to purchase these items from Perfumania.com?
A. Perfumania.com is committed to ensuring complete customer satisfaction, and will do its best to satisfy all of its customers' fragrance needs. If a customer is searching for a hard-to-find fragrance, we will do our best to locate that item and keep it in our inventory. You can be assured that Perfumania.com will always carry a wide selection of brand name fragrance products.
Q. Does Perfumania.com sell imitation brands, old and or used products?
A. Perfumania.com does not carry or sell any imitations, old, or used items. All of our products are the same quality you would expect to find at the leading department stores.
Q. Does Perfumania.com expand the assortment of products offered at it's web site?
A. Our product selection is frequently updated and expanded. Our product line is growing rapidly as we add more of the best designer fragrance brands.
Q. Can Perfumania.com mail customer orders to a Perfumania retail store for pickup?
A. No. Perfumania.com can only ship directly to the customer. One of the main reasons behind Perfumania.com's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. We do not ship customer orders to Perfumania, Inc. stores for customer's pick-up.
Q. Can customers return items purchased over the Internet to the nearest Perfumania retail store for an exchange or credit?
A. No. All merchandise to be returned must be shipped directly to Perfumania.com. We require that you ship all your merchandise returns to us so that we can continue providing our customers with cost efficient customer service and deeply discounted prices.
Q. Can Perfumania.com locate and obtain specially requested items for their customers?
A. You are welcome to send us your fragrance request by email to customer.service@Perfumania.com or call our customer service department at (866) 557-2368 between the hours of 8am to 5pm Eastern Standard Time to make a special request. We will do our best to locate the requested product and notify you when it becomes available.
Q. Does Perfumania.com provide the contact information for the designers and manufacturers of the various fragrances products?
A. Perfumania.com does not provide this particular service.
Q. How are the products delivered?
A. We currently use UPS to deliver orders via ground, 2nd Day and Next Day shipping to United States addresses. Orders to Canada are only delivered via UPS ground shipping.
Q. What are the shipping charges?
A. See our shipping information page.
Q. Can my order be delivered on the weekend?
A. UPS does not deliver packages on weekends.
Q. Can I have my order delivered to a post office box?
Q. Does Perfumania.com deliver to international destinations?
A. Yes. We currently deliver to Canada (excluding the Northwest Territories, Nunavut and the Yukon Territory.)
Q. Is the web site secure?
A. Ensuring secure online purchasing is a vital part of our commitment to honor your privacy. The Perfumania.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used in order to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our Internet site. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you entering personal information do not need to be protected.
Q. Is it safer to place orders over the phone than on the Internet?
A. Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (866) 557-2368.
Q. Does Perfumania.com sell customer information or customer lists to other companies?
A. No. All information submitted to Perfumania.com remains confidential. Customers can be assured that we do not sell any of the provided information to other enterprises, nor do we transfer information to other enterprises for marketing purposes.
Q. Why is it that the customer is required to give their billing address when they no longer reside at that residence, or do not want their package sent there; other Internet companies do not require this information?
A. One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and ourselves. Reducing fraud makes it possible for us to lower our prices.
Q. Will the customer's order be sent to their billing address?
A. All orders will be sent to the address that the customer has listed as their shipping address.
Q. How long will it take before orders are processed and shipped?
A. Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.
Q. What is Perfumania.com's policy on customer returns?
A. Click Here to read our return policy.
Q. Are customers required to pay the shipping charges for items that are being returned?
A. Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of Perfumania.com's error.
Q. What is Perfumania.com's policy on issuing customer credits for returned merchandise?
A. Once it is determined that the returned merchandise is in a resellable condition, we will then issue the customer credit for the merchandise minus a 20% restocking fee.
Q. Once packages have left Perfumania.com's premise, who has the responsibility for product delivery?
A. Once merchandise has left our premises, the responsibility for safe delivery is with our carrier . On behalf of its clients, Perfumania.com will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.
Q. How are users notified if an item is out of stock?
A. If there is any problem with the order the customer is notified by email or by phone.